JOVEAN & ROGY ELECTRICAL CO.,LTD.

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Customer Satisfaction Questionnaire

Jovean&Rogy Electrical Holding Co.,Ltd aims to provide its customers with high-quality products and services.To enable us to achieve our best possible performance through the process of continuous improvement,we would be grateful if you could complete this questionnaire and provide feedback where appropriate.

Identification

Customer company name :

Name & position of person completing questionnaire :

Company address :

Tel : Fax :

Email : Website :

Company's turnover in last three years :

Company's main products :

Trademark :

Date of completion of survey :

Please tick in an appropriate box. If necessary,please add further comments.
Content	Evaluation
Content	very good	good	so-so	not good	bad
Your purchasing experience
Sales persons product knowledge
The handling of your order
Availability of required product and specification
Availability of technical support
Speed of response of on-site engineer
Ability to resolve problems
Product price
Terms of payment
Marks and package
Other,please spesify
The delivery of your product
Correct items delivered
Items delivered on time
Condition of the packing/product
Product quality
Product quantity
Other,please spesify
Aftersales support & services
Ability to resolve problems
Response to warranty claims
Other,please spesify

Actions and comments

What kind of products are you interested in our company and the specification?

Will you recommend "Jovean & Rogy" products to your partners and clients?

Do you plan to coorperate with us in the future and when will be the next order?

What are the advantages and disadvantages of our company compared with other suppliers?

Do you have any other comments or suggestions for our company?

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